Who invited you
The invite should identify the agency or organisation that created the access.
Why you may have access
If you have been given TenancyOps access, it is generally because a property-management agency or organisation invited you for tenancy, ownership, contractor, or internal operational purposes.
How your details may have been provided
Your property manager, agency, or organisation may have provided your contact details so your role-specific access could be created for property-management purposes.
What invite messages should make clear
If your details were collected indirectly, the platform and the inviting agency should make it clear who invited you, why the account exists, and how to ask questions about that access.
Why you were invited
The invite should explain whether the account exists for tenancy, ownership, contractor, or internal operational purposes.
Where to ask questions
Tenancy-specific and property-specific questions may need to go to the inviting agency, not only to TenancyOps directly.
How you are expected to use the platform
Use only your own access
Do not share credentials or try to access records outside your own role and property scope.
Use it lawfully
Do not use the platform for harassment, unlawful notices, abusive communications, malware, or any other misuse.
Respect role boundaries
Tenants, owners, contractors, and staff should only use the views and records made available for their legitimate role.
Notifications and previews
TenancyOps may send sign-in, message, maintenance, inspection, approval, or notice-related prompts, but the safer posture is to keep the detailed record behind sign-in.
What to expect
You may receive alerts that tell you an update is available, then need to sign in to see the full record in the correct role-based view.
What not to expect
Sensitive tenancy, maintenance, or property detail should not be relied on as safe to expose in lock-screen previews or shared inbox summaries.
Privacy and support
Privacy expectations are described on the Privacy page. Tenancy-specific or property-specific questions may also need to be directed to the agency or organisation that invited you.
Access can change or end
Your access can be suspended, reduced, or removed if the inviting agency changes your role, closes the record, or decides the access is no longer needed.
Important limits
This page is a public summary, not legal advice and not the final contractual wording. Production customers should ensure end-user terms are properly documented before live rollout.