Privacy and Data Posture
This page gives a plain-English view of how TenancyOps approaches privacy, data handling, and contact information. Formal customer agreements can add more detailed requirements for a specific rollout.
Information we may collect
Website and sales enquiries may include name, email, phone, company, portfolio size, region, current provider, message content, and consent to be contacted.
If an agency becomes a customer, TenancyOps may process account, user, property, tenancy, owner, tenant, contractor, commercial tenant, vendor, buyer, agent, listing, viewing, maintenance, approval, document, communication, compliance, and audit records supplied through the platform.
How information is used
We use information to respond to enquiries, provide walkthroughs, operate the product, support users, secure accounts, maintain proof trails, process billing, improve reliability, and meet legal or contractual obligations.
TenancyOps does not sell personal information. Access is intended to be limited to authorised users, support needs, service operations, and approved customer workflows.
Storage and service providers
TenancyOps uses cloud infrastructure and operational service providers to host, secure, back up, monitor, and deliver the service. Provider choices may change as the product scales, but the aim is to keep controls, access, and auditability appropriate for the sensitivity of the data.
For larger procurement processes, TenancyOps can provide more detail on hosting, backups, access controls, and operational safeguards.
Access and correction
People can contact admin@tenancyops.com to ask about personal information handled by TenancyOps. In many cases, tenant, owner, contractor, or resident records are controlled by the agency or housing provider using the platform, so the first practical contact may be that organisation.
TenancyOps is built for AU and NZ operations and aims to align with the New Zealand Privacy Act 2020 and, where applicable, Australian privacy expectations.